Privacy Policy

Spring Vale Resorts is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, make enquiries, book our services, or interact with us.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

1. Name
2. Phone number
3. Email address
4. Postal address
5. Travel preferences and requirements
6. Booking details

Automatically Collected Information

When you visit our website, we may collect:

1. IP address
2. Browser type and device information
3. Pages visited and time spent on the website
4. Cookies and usage data

2. How We Use Your Information

We use the information we collect to:

1. Respond to enquiries and provide customer support
2. Process bookings and travel arrangements
3. Send booking confirmations and service-related communications
4. Improve our website, services and customer experience
5. Share promotional offers, updates and newsletters (only where permitted)
6. Maintain security and prevent fraudulent activity
7. Comply with legal obligations

3. Cookies

Our website may use cookies and similar technologies to improve user experience, analyse website traffic and understand visitor preferences.

You can choose to disable cookies through your browser settings; however, some parts of the website may not function properly.

4. Sharing of Information

We do not sell or rent your personal information.

We may share information with:

1. Hotels, resorts, transport providers and travel partners for booking purposes
2. Technology and website service providers
3. Government or legal authorities when required by law

All third parties are expected to handle your information responsibly and only for legitimate business purposes.